FAQ's

At The Authentics Club, we are always looking to provide you with the best customer service possible. You will find answers to frequently asked questions below! If you don't find what you are looking for or have another question, please feel free to email us at info@authenticsclub.com or call us at (780) 667-6257


SHOPPING

What is The Authentics Club?

We are a consignment shop based out of Edmonton, Alberta! We also do buyouts and trades in-store! We carry a wide selection of new and used items from shoes to clothes and accessories.

Are all your Items new?

No, the condition of the items will be listed in the options page section before you add the item to your cart!

How do I know if the items are authentic?

All items are inspected by our team of authentication experts and go through a 10 step verification process.

How do you determine the prices of your products?

All prices are set at market value, our prices are the most competitive in North America and we always have crazy deals going on!

Do you ship internationally?

Yes, we ship to most countries around the Globe.

Am I responsible for duties & taxes if I'm purchasing from overseas?

Duties and Taxes are the sole responsibility of the customer.

What does the #0x-xxxx number mean beside the size and condition?

That number is a SKU and it helps us keep all our products organized. This number has no impact on you the customer.

Where is my order coming from?

Your order will be shipped from Edmonton, Alberta, Canada.

Items are shipped via Canada Post

What sizes are shown on the website?

All sizes are shown in US sizes unless otherwise posted.

I have a coupon code / Gift Card. How do I use it?

Please apply your coupon code after clicking checkout.

To apply your gift card you must fill out all your shipping information before entering your gift card number.

If a sneaker is available online, does that mean I can buy it in The Authentics Club retail store?

Yes

Do you sell gift cards?

Yes we do. Buy Gift Card

How do I contact The Authentics Club?

Contact us Here

DELIVERY & RETURNS

When will my order ship?

Orders are shipped within 1-3 Business days!

How long do the different shipping options take?

Standard Shipping

(Canada) 2-5 Business Days

(US) 3-7 Business Days

(International) 5-14 Business Days

Express Shipping

(Canada) 1-3 Business Days

(US) 2-5 Business Days

(International) 3-10 Business Days

How can I track my order?

You can track your order on Canada Post website by clicking Here

Can I change the address on my order?

After an order is placed the delivery address cannot be changed.

Can I change the size, colorway, or model of my order?

After an order is placed the size, colorway and/model cannot be changed.

Can I cancel my order?

Once an item has been processed for shipping your order cannot be cancelled

How do I return my purchase?

Please contact us at info@authenticsclub.com

How do I redeem my store credit?

Treat store credit as a gift card, it is redeemable after entering your shipping information on the checkout page.

It says my order was delivered but I didn't receive it. What should I do?

Please contact us at info@authenticsclub.com

CONSIGNING

How do I sell products with The Authentics Club?

You can sell your products with us by clicking Here

Can I sell items other than sneakers?

Yes! Click Here to start selling!

How much do I get when my items sell?

You will receive the agreed upon amount minus applicable fees. Click Here to learn more!